Exchange/Buyback
LIMELIGHT’S LIFETIME EXCHANGE/BUYBACK SCHEME
FOR DIAMOND JEWELLERY
Last updated: 09th April 2025
Limelight offers Lifetime Exchange & Buyback Policy for the products sold only in India, subject to review by our Quality Assurance Department for the product free from any sort of damage, wear and tear, alteration, resize, etc. The decision by the Quality Assurance Department shall be final and binding for any sort of Lifetime Exchange/Buyback Scheme.
● For any sort of Lifetime Exchange or buyback, we shall require the following:
● Original Product
● Original/Copy of Invoice
● Product Certificate (If any)
● Valid Government. ID Proof of the person making the Buyback/Exchange Request
● Warranty Card
Exchange & Buyback Shipping Process
● In case you want to ship the product securely, bubble wrap it or pop it in a padded envelope to avoid any damage in transit.
● The products need to be shipped with our shipping partners for secure delivery.
● Once we receive the item, our Quality Assurance team will inspect it for wear and tear.
Terms & Conditions: Lifetime Exchange Scheme
The terms and conditions for the Lifetime Exchange scheme are as follows:
● The company offers a 100% exchange policy to the end customers. Under this scheme, the good(s) can be exchanged by every customer for another good(s) with a value equivalent to 100% of the selling price of the sold good(s).
● On accepting the goods for exchange, the company shall provide the exchanged goods of the same value as the good being exchanged. No money will be refunded.
● The good(s) being exchanged should be accompanied with the original certificate, the original invoice provided by the retailer or the company, along with the warranty card. The company does not cover any consequential loss or damage of jewellery or precious stones in studded jewellery.
● Lifetime Exchange shall not be applicable to orders pertaining to products sold outside India.
● The exchange shall be subject to the quality check that shall be carried out for the goods being exchanged by the company.
● Additional logistic fee of Rs 1500/- shall be deducted while determining the exchange value.
● A new order shall be shipped in Exchange within 21 days after receiving the original product.
● In case the lifetime exchange value is higher than the value of the old product, the customer will have to pay the difference.
● In case the exchanged value is applicable to exchange for a value higher than the exchange value.
TERMS & CONDITIONS
The terms and conditions for the lifetime buyback scheme are as follows:
The company shall provide a buyback scheme to every customer. Under this scheme, the good(s) can be returned by the customers to the retailer or the company for a refund payment totalling the following:
● 100% of the prevailing market price of gold or any other metal used PLUS
● 80% of the prevailing market price of the specific quality of the lab-grown diamonds studded in the jewellery.
● In case of any discounts given during the original purchase, an equivalent amount shall be deducted from the market value of the lab-grown diamonds.
● No labour and certification charges shall be deducted while determining the buyback value.
● The refund amount shall exclude all applied taxes at the time of purchase
● The buyback scheme and re-imbursement of payment shall be subject to the quality check carried out of the goods by the company.
● The good(s) should be accompanied with the original certificate, the original invoice provided by the retailer, and the company’s warranty card.
● Buyback shall not be applicable to orders pertaining to products sold outside India.
● Additional logistic fee of Rs 1500/- shall be deducted while determining the buyback value.
● All payments for the buyback value paid by the company will be made through RTGS or NEFT only. Payments shall be made only to the person/entity mentioned in the invoice issued by the retailer and carrying a valid Government Issue photo ID and valid Certificate of the Good.
● Refunds and payments under the buyback scheme shall be done within 21 business days after receiving the product at our registered office.
To request a return of the product under the Lifetime Exchange or Buyback Policy, follow these simple steps:
- Email Us: Send an email to contact@limelightdiamonds.com requesting an exchange or buyback of a product.
- Call Us: Call our customer service team at +91-8169469023 to confirm your return package is ready for the reshipment with the required details.
We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.